FAQ

1 How can I create an account? "

""To create an account, go to our homepage and click on 'Sign Up'. From there, you'll be asked to provide some basic information such as your name and email address. Once you've completed this process, you'll have your own personal account."""

2 What payment methods do you accept? We accept several payment methods including Visa, MasterCard, American Express, PayPal, and Apple Pay. We strive to make your shopping experience as convenient as possible.

3 Do you ship internationally? "

""Yes, we do! We ship our products globally. Shipping fees and delivery time may vary based on the destination. You can check the details during checkout."""

4 Can I make changes to my order after it's been placed? We process orders quickly, but we will do our best to accommodate any changes to your order. The fastest way to get in touch with us is by emailing our customer service team at support@ourstore.com.

5 How can I check the status of my order? You can check the status of your order by logging into your account on our website. From there, navigate to 'My Orders' to see your order status. We also send email updates about the journey of your order.

6 How long does delivery typically take? Delivery times vary based on your location and the shipping method selected. Generally, domestic orders arrive within 5-7 business days, while international orders can take up to 14 business days.

7 Do you offer expedited shipping? Yes, we do offer expedited shipping options for an additional charge. You can choose this option during checkout

8 Can I track my order? Yes, once your order is shipped, you will receive a confirmation email containing a tracking number and link. You can use this information to track your package until it arrives.

9 What is your return policy? We offer a 30-day return policy on most items. If you're not completely satisfied with your purchase, simply return the item in its original condition within 30 days for a full refund. Please note that return shipping costs are the responsibility of the customer.

10 Can I return or exchange custom-made items? Due to the nature of custom-made items, we generally do not accept returns or exchanges on these products. However, if there's an issue with the quality or the product is not as described, please contact our customer service team so we can find a solution.

11 How do I use a promotional code? At the checkout page, you'll find a box labeled 'Promotional Code'. Enter your code there and click 'Apply'. The discount should then be reflected in your total amount.

12 How can I purchase a gift card? Gift cards can be purchased directly from our website. Navigate to the 'Gift Card' section, select the amount you wish to load onto the card, add it to your cart, and proceed to checkout.

13 How do I redeem a gift card? To redeem a gift card, proceed to checkout with your selected items. At the payment stage, enter the gift card number into the field labeled 'Gift Card or Discount Code'. The gift card amount will then be deducted from the total.

14 What if my item arrives damaged or defective? If your item arrives damaged or defective, please contact our customer service immediately. We'll arrange for a return or exchange and resolve the issue as quickly as possible.

15 How can I contact customer service? You can contact our customer service team via email at office@deemflywear.com or call us at our hotline number displayed on our 'Contact Us' page. We're here to assist you Monday to Friday, from 9 am to 5 pm.

16 How do I know what size to order? Refer to our detailed size guide linked on each product page. If you need more assistance, feel free to contact our customer service for personalized advice.

17 Can I order a suit in a custom size? Yes, we specialize in custom-sized suits. During the order process, you can provide your measurements and we'll tailor the suit to your specifications.

18 How do I measure myself for a custom suit? We've prepared a comprehensive measuring guide that you can find on our website. It provides step-by-step instructions to ensure you get accurate measurements.

19 How long does it take to make a custom suit? Production times can vary, but generally, a custom suit takes around 3-4 weeks to create from the date the order is placed and measurements are received.

20 Do you offer discounts for bulk orders? Yes, we offer special pricing for bulk orders. Please contact our sales team for more information.

21 Can I order a suit with a custom design or logo? Absolutely, we can incorporate custom designs or logos into your suit. Please contact our design team to discuss your ideas and pricing.

22 How do I care for and clean my suit? Care instructions vary depending on the materials used in your suit. Generally, we recommend hand washing your suit with mild soap and air drying it. Specific care instructions can be found on the label of your suit.

23 What materials are your suits made from? Our suits are made from a variety of high-performance, sustainable materials. You can find specific material information on each product's page.

24 Can I cancel my order? Orders can be canceled within 10 days of placement. After this period, we may have already begun production or shipping. Please contact customer service immediately if you need to cancel an order.

25 Can I add items to my order after it's been placed? Once an order is placed, it typically goes into processing very quickly, so we can't guarantee we'll be able to add items. However, please contact our customer service immediately, and we will do our best to accommodate your request.

26 Can I order a suit as a gift for someone else? Absolutely! You can send any of our items as gifts. Simply enter the recipient's shipping information at checkout and we can even include a personalized message on your behalf.

27 How is sales tax calculated? Sales tax is calculated based on the laws and regulations of the state or province to which the item is being shipped. The tax is estimated at checkout and may be adjusted upon confirmation of the shipping address.

28 What currency are your prices listed in? All of our prices are listed in EUR. If you are ordering outside EU your credit card company will convert the price based on the current exchange rate.

29 Can I place an order over the phone? For security reasons, we only accept orders online through our secure checkout system. This ensures we can accurately capture your order details and also protects your personal information.

30 Do you offer a warranty on your suits? Yes, we stand behind the quality of our suits. All our suits come with a one-year warranty against manufacturing defects. Please note that this does not cover wear and tear or damage caused by misuse.

31 How can I leave a review for a product? We appreciate your feedback! You can leave a review on a product's page on our website. Simply navigate to the product you wish to review and click on 'Write a review'.

32 Do you offer suits for different types of skydiving? Yes, we offer a range of suits suitable for various types of skydiving, including freeflying, formation skydiving, and wingsuit flying. Please check our product descriptions for more details.

33 Can I order a matching suit for my team? Absolutely, we'd be thrilled to help outfit your team! Contact our sales team to discuss your team's needs and bulk order discounts.

34 Do you have a size guide? Yes, we have a comprehensive size guide on our website. If you need further assistance, our customer service team is happy to help.

35 How secure is my personal information? We take security very seriously. Our website uses secure SSL encryption to protect your data and we do not sell or share your personal information with third parties.

36 What happens if my payment is declined? If your payment is declined, please check that your card details have been entered correctly, or try a different payment method. If you continue to experience issues, please contact your bank or credit card provider.

37 Do you offer gift wrapping? Yes, we offer a gift-wrapping service for a small additional fee. You can choose this option at checkout.

38 Can I use more than one promo code per order? Only one promo code can be applied per order. However, a promo code can often be used in conjunction with any ongoing sale on our website.

39 Are your materials eco-friendly? Absolutely, we're committed to sustainable practices. Our suits are made from high-quality, eco-friendly materials, and 90% of our fabrics are sourced from the EU.

40 How do I reset my password? If you've forgotten your password, simply click on 'Forgot Password' on the login page, enter your email address, and follow the prompts. You'll receive an email to reset your password.

41 Do you offer suits for children? Yes, we offer a range of suits in children's sizes. Please check our product listings for more details.

42 Can I choose the color of my Yes, we offer a variety of color options for all of our suits. You can select your preferred color when customizing your suit.

43 Do you offer any discounts for first-time buyers? Yes, we do offer discounts for first-time buyers. Please sign up for our newsletter to receive a promo code.

44 Can I see my order history? Yes, by logging into your account, you can view your order history and status of any current orders.

45 Do you offer rush orders? We do offer a rush order service for an additional fee. Please contact our customer service team to arrange this.

46 How do I know if my order was placed successfully? After your order is placed, you will receive an order confirmation email. If you haven't received this email, please check your spam folder. If you still can't find it, please contact our customer service team.

47 Can I schedule a delivery date? Our delivery process begins as soon as an order is placed and payment is accepted, so we can't guarantee a specific delivery date. However, we do provide an estimated delivery date at checkout.

48 Can I pick up my order from your location? At this time, we only offer shipping services and do not have an option for order pickups.

49 What should I do if my order is late? If your order is past its estimated delivery date, please contact our customer service team. They will investigate and provide an update on your order's status.

50 How do I know if an item is in stock? All available items are listed on our website. If an item is out of stock, this will be clearly marked on the product's page.

51 What should I do if I receive the wrong item? If you receive an item you didn't order, please contact our customer service team as soon as possible for assistance.

52 Do you have a physical store location? We are primarily an online retailer. For special events and pop-up locations, please follow our social media pages for updates.

53 Do I need to create an account to place an order? While we recommend creating an account for a smoother checkout process and order tracking, you can also place an order as a guest.

54 Can I use a debit card to place an order? Yes, we accept both debit and credit cards for payment.

55 What if I forget my account password? If you've forgotten your password, simply click on 'Forgot Password' on the login page, enter your email address, and follow the prompts. You'll receive an email to reset your password.

56 How can I update my account information? You can update your account information by logging into your account and selecting 'Account Settings'.

57 Can I place an order without an email address? An email address is required to place an order, as it allows us to send you order confirmations and shipping updates.

58 How can I unsubscribe from your email list? You can unsubscribe from our email list at any time by clicking on the 'unsubscribe' link at the bottom of our emails.

59 Do you offer a fit guarantee? We strive for a perfect fit with every suit. If your suit doesn't fit as expected, please contact our customer service team to discuss your options.

60 What happens if my suit doesn't fit properly? If your suit doesn't fit properly, we offer a return and exchange policy. Please refer to our Return Policy page for more details.

61 Do you offer a military discount? We offer a military discount to all active duty and veteran members. Please contact our customer service team for more details.

62 Can I place an order using a mobile device? Absolutely, our website is mobile-friendly and you can place orders using any mobile device.

63 Do you offer financing or payment plans? We do offer financing options and flexible payment plans. Please visit our Payment Methods page for more details.

64 How do I apply a discount code to my order? At checkout, you'll find a box labelled 'Promotional Code'. Enter your code there and the discount will be applied to your total.

65 Can I use PayPal for my order? Can I use PayPal for my order?

66 Can I pay with a check or money order? """Currently, we only accept online payments through credit/debit cards and PayPal. buit contact with our office

67 Do you offer discounts for professional skydivers? ""We offer a professional skydiver discount program. Please contact our customer service for more details."""

68 Can I see samples of your fabric and color options? Yes, we have a variety of fabric and color samples available. Please visit our Fabric and Colors page.

69 What is the difference between your different suit models? Each of our suit models is designed with specific features to suit various skydiving styles. Detailed descriptions can be found on our Product page.

70 Can I get a digital preview of my custom suit? Absolutely, once your custom suit design is finalized, we'll provide a 3D mockup preview for your approval.

71 Do you offer custom embroidery? Yes, we offer custom embroidery. You can add this option when customizing your suit.

72 Do you offer repairs or alterations on suits? We do offer repairs and alterations. Please contact our customer service team for more details.

73 Can I order replacement parts for my suit? Yes, we provide replacement parts. Please reach out to our customer service for assistance.

74 What is the best suit for a beginner? The best suit for a beginner would depend on individual needs. Our customer service team can guide you to the best choice.

75 Can I get a refund if I cancel my order? Refunds on cancelled orders are subject to our cancellation policy. Please visit our Terms & Conditions page for more details.

76 Do you offer layaway? Currently, we do not offer a layaway plan. However, we do have financing options available.

77 How do I sign up for your newsletter? You can sign up for our newsletter at the bottom of our website. Enter your email address in the 'Sign Up' field and click 'Submit'.

78 Can I change the shipping address for my order? Yes, you can change the shipping address before your order is dispatched. Please contact our customer service immediately for assistance.

79 Do you have any current sales or promotions? You can find all our current sales and promotions on our website,  homepage, social media or by subscribing to our newsletter for regular updates.

80 How long does a suit typically last? The lifespan of a suit can vary depending on use and care, but typically, our suits last for several years with regular use.

81 Can I order a suit with additional features? Absolutely, we offer a variety of additional features. Please visit the Customization Options section when placing your order.

82 Do you offer volume discounts for teams or groups? Yes, we offer discounts for bulk orders. Please contact our customer service team for more details.

83 Can I apply a discount code to an already placed order? Unfortunately, discount codes can't be applied to orders that have already been placed.

84 Can I get a tax exemption on my order? Tax exemption depends on the applicable laws. Please reach out to our customer service team to discuss this further.

85 Can I order a custom suit for my pet? Currently, we only offer suits for humans. However, we are always open to new ideas!

86 How do I clean and care for my suit? Care instructions for our suits are provided with each purchase and can also be found on our website's Ultimate guide page.

87 Do you offer eco-friendly packaging? Yes, we are committed to minimizing our environmental impact. All our products are shipped in eco-friendly packaging.

88 Can I schedule a fitting appointment? At this time, we offer online fitting guidance and virtual consultations,or you cna visit us in Workshop in Warsaw"

89 How does your loyalty program work? Our loyalty program rewards you for every purchase made on our website. With each purchase, you earn points which can be redeemed for discounts on future purchases. The more you buy, the more points you earn. It's our way of saying 'Thank You' for being a valued customer.

90 How does your affiliate program work? Our affiliate program allows you to earn commission on any sales generated through your referral link. Simply share your unique link, and when someone makes a purchase using that link, you'll earn a percentage of the sale.

91 What are the benefits of creating an account? Creating an account with us allows for faster checkouts, the ability to save preferred payment methods, and provides an easy way to track and manage your orders. You can also opt-in for our newsletters to stay updated on new product launches and exclusive deals.

92 Do you offer special customization for corporate orders? Absolutely, we can customize our products to meet your corporate needs. Whether it's incorporating your logo, colors, or designing a completely unique suit, we can cater to your specific requirements. For more details, please contact our customer service : order@deemflywear.com.

93 How often do you release new designs or products? We release new designs and products not regulary, its depends from development process.However, our team is constantly working on innovative concepts and enhancements, so do keep an eye on our website and newsletters for the latest updates.

94 Can I pre-order items that are out of stock? We currently do not offer pre-orders for out-of-stock items. However, you can use the 'Notify Me When Available' feature on our website to get an email alert as soon as the item is back in stock.

95 Are all your products made in-house? Yes, all our products are made in-house to ensure quality and craftsmanship. Each suit is designed, cut, and stitched by our talented team right here in our facility.

96 How do I update my shipping or billing information? You can update your shipping and billing information by logging into your account, selecting 'Account Settings', and then choosing 'Shipping Address' or 'Billing Information'. From there, you can add, edit, or remove your information.

97 Do you have any discounts for skydiving instructors? We certainly do. Skydiving instructors can contact us directly to learn about our special instructor discount program. It's our way of saying 'thank you' for leading the way in this incredible sport.

98 Do you have a retail location where I can try on suits? Currently, we operate primarily online to reach a wider audience. We provide detailed sizing charts and a dedicated customer service team to help you find the perfect fit. However, keep an eye out on our social media and newsletters for any updates regarding pop-up stores or events in the future.

99 Can I rent a suit instead of buying one? At this time, we only offer our products for purchase and do not have a rental service. We believe in providing you with a personalized suit that you can use over and over again.

100 Can I get a suit tailored to fit my specific body shape and size? Absolutely! Our 'Custom Made' section allows you to enter your specific measurements to ensure the perfect fit. Our expert tailors will craft your suit to your exact dimensions.

101 Can I order matching suits for my family or team? Definitely. We're more than happy to create matching suits for groups. Simply reach out to our customer service team, and they will guide you through the ordering process.

102 How do you ensure quality in your products? We maintain rigorous standards throughout our production process, from sourcing sustainable, high-quality materials to employing skilled artisans for tailoring. Each suit undergoes a thorough quality check before being shipped.

103 Do you collaborate with any designers or artists? We frequently collaborate with a variety of designers and artists to bring fresh and innovative designs to our products. These collaborations are often featured in our limited-edition collections.

104 Can I get a suit that's not listed on your website? We strive to accommodate all customer requests. If you're interested in a specific design that's not currently listed on our website, please contact our customer service team, and we'll do our best to assist you.

105 How do you measure sustainability in your products? Sustainability is measured by the use of eco-friendly materials, ethically-sourced fabrics, and energy-efficient production methods. Additionally, we continuously strive to reduce waste and encourage recycling in our production process.

106 Do you offer any resources for beginner skydivers? Checkout website for tips www.dropzone.com

107 What should I do if I've lost my account login details? """If you've forgotten your password, you can click the 'Forgot Password' link on the login page and follow the instructions to reset it. For other account-related issues, please contact our customer service team for assistance.""

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108 What safety standards do your suits meet? All our suits are designed to meet the highest safety standards. They are made from durable, high-quality materials and are tested for safety and performance under extreme conditions by skydivers all over the world

109 Do you offer any additional services like repairs or alterations? Yes, we do offer repair and alteration services. If your suit needs adjusting or repairing, please contact our customer service team for detailed information on how to proceed.

110 Can I order a suit in a different color than what is shown on the website? We offer a wide range of colors for all our suits. If you don't see the color you're interested in on our website, please contact us and we'll do our best to accommodate your request.

111 Can I give a suit as a gift directly to someone else's address? Absolutely! At checkout, simply enter the recipient's address as the shipping address. If you want to include a personal note, let us know in the 'Special Instructions' section.

112 Do you offer express shipping for last-minute orders? Yes, we do offer express shipping options for an additional cost. You can select this option product page : Rush Order

113 How do I delete my account? To delete your account, please contact our customer service team who will assist you with the process. Please note that once your account is deleted, all order history and personal details will be permanently removed from our database.

114 Do you offer suits suitable for different weather conditions? Our suits are designed to perform in a range of weather conditions. We use advanced, breathable fabrics that adjust to body temperature, making them suitable for skydiving conditions.

115 Do you have any guides on how to improve my skydiving skills? Checkout website for tips www.dropzone.com

116 What is the average weight of your suits? The average weight of our suits varies depending on the size and model, but typically they weigh between 1.5 to 2 kilograms. The exact weight of each suit is listed under the product specifications on our website.

117 Do you sell any other type of sports gear or clothing? "

""While we specialize in skydiving suits, we also offer a selection of DZ Apparel build for daily use"""

118 Do your suits come with any accessories? We offer a range of accessories that can be purchased alongside your suit, but each suit typically comes as a standalone piece.

119 What type of materials are your suits made of? Our suits are made from high-quality, durable materials designed to withstand the extreme conditions of skydiving.

120 Can I provide my own design for a suit? We welcome customer designs. You can share your design idea with our team, and we'll see how we can best accommodate your request.

121 Can I get a suit specifically designed for wingsuiting? Yes, we do offer suits specifically designed for wingsuiting. You can find these in our 'Wingsuiting' category.

122 What happens if my suit gets damaged during delivery? If your suit is damaged during delivery, please contact our customer service team immediately to arrange for a return and replacement.

123 Are there any restrictions on where you can deliver? We deliver worldwide. However, delivery times and shipping costs can vary depending on the location.

124 Can I change my order after it's been placed? If you need to make changes to your order, please contact our customer service team immediately. We cannot guarantee changes to orders that have already been processed.

125 Do you have any discounts for military personnel? Yes, we offer a discount for military personnel. Please contact our customer service team for more details.

126 Do your suits comply with skydiving regulations? Yes, our suits are designed to comply with common skydiving regulations. However, it's always best to check with your local regulatory body or skydiving center.

127 How do I know which suit is right for me? We recommend reading the product descriptions on our website to determine which suit is the best fit for you. Our customer service team is also available to assist with any queries.

128 What if I'm not satisfied with my suit? If you're not satisfied with your suit, please contact our customer service team. We have a returns and exchanges policy in place to ensure customer satisfaction.

129 Can I order a suit with additional padding? Yes, we can customize your suit with additional padding. You can select this feature when placing your order.

130 Do you offer financing options? We currently do not offer financing options. We accept credit cards, debit cards, and PayPal payments.

131 Can I place an order over the phone? Our preference is for orders to be placed online to ensure order accuracy. However, if you need assistance, our customer service team is ready to help.

132 Do you have a suit suitable for indoor skydiving? Yes, we have suits that are suitable for indoor skydiving. You can find these in our 'Indoor Skydiving' category.

133 Can I order a suit as a gift and have it shipped directly to the recipient? Yes, you can order a suit as a gift and have it shipped directly to the recipient. Just enter their details as the shipping address when placing your order.

134 Do you have a warranty for your suits? All our suits come with a one-year warranty from the date of purchase. This covers any defects in materials or workmanship under normal use during the warranty period. For more information, you can refer to our Warranty Policy page on our website.

135 Can I order a suit in my company's brand colors? Absolutely, we can customize our suits to match your company's brand colors. For such requests, please reach out to our customer service team who will guide you through the process.

136 Do you have a return policy for unused suits? Yes, we have a return policy for unused suits. You can return any unused suit with its original packaging within 14 days of receiving your order. Please refer to our Return Policy page on our website for more information.

137 Are your suits resistant to wear and tear? Our suits are designed with durability in mind, using high-quality materials that are resistant to wear and tear. However, as with any clothing, proper care and maintenance will ensure they last longer.

138 Do you have suits for different skill levels of skydivers? Yes, we offer suits suitable for all skill levels, from beginners to professional skydivers. Each product page on our website includes details about the suitability of the suit for different skill levels.

139 Do you offer gift cards? Yes, we offer digital gift cards that can be purchased directly from our website. They make the perfect gift for any skydiving enthusiast.

140 What is the lifespan of your suits? The lifespan of our suits depends on how often they're used and how well they're cared for. However, with proper care, they can typically last for several years of regular use.

141 Do you have any guides or tutorials on how to use your suits? We have a variety of resources available on our website, including user guides and video tutorials, to help you get the most out of your suit.

142 Do you offer any discounts for first-time buyers? Yes, we often run promotions for first-time buyers. Please check our website or sign up for our newsletter to stay updated on the latest offers.

143 Do you have a referral program? Yes, we do have a referral program. For each friend you refer who makes a purchase, you'll earn rewards. Please check the 'Referral Program' section on our website for more information.

144 Can I request a suit design that you used to sell but no longer list on your website? We always strive to accommodate our customers' needs. Please contact our customer service team with the details of the design you're interested in, and we'll do our best to help you.

145 Do you have any sustainable practices in place? Yes, we are committed to sustainability. We source eco-friendly materials, practice energy-efficient production methods, and use biodegradable packaging. We continuously strive to reduce our carbon footprint and environmental impact.

146 How should I store my suit when not in use? We recommend storing your suit in a dry, cool place, away from direct sunlight. Also, ensure it is clean and fully dry before storing to prevent any potential damage or odor.

147 Do you offer bulk discounts for schools or institutions? Yes, we do offer special discounts for schools, institutions, and clubs. Please contact our customer service team for more details.

148 How does your sizing work? Our sizing is based on standard body measurements, which can be found on our Size Guide page on our website. If you need a more personalized fit, you can provide your measurements for a custom-made suit.